The location appears to be struggling with maintaining a high level of quality, as indicated by the numerous negative reviews from clients who experienced poor service and delayed orders. It seems that communication with customers is a significant issue, with several clients expressing frustration with unanswered phone calls and emails. The fact that some clients were hung up on when trying to contact the office suggests a lack of professionalism.Despite a few positive reviews, the majority of clients' experiences suggest that the business is not meeting their expectations. The wheelchair accessibility features of the location are a positive aspect, but this does not seem to be enough to outweigh the numerous issues with quality and service. The co-branding with Dowels Pins & Shafts Inc does not seem to be contributing to a better overall experience.The issue of poor communication and lack of responsiveness to clients' concerns is the most notable problem faced by this location.