Tampa Bay
Douglas Collision Center
37.30
37.30
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
On-site parking
Oil change
Mechanic
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Overall
Quality
Pricing
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The business location is well-organized with a convenient address at Building 7820, US Hwy 98 N Street, Lakeland City. The phone number +18638534246 and web link https://douglascollision.com/ are easily accessible, allowing customers to reach out for inquiries or services. The variety of services offered, including wheel alignment, tire sales, oil change, and car parts, is impressive. However, some concerns arise from a single negative review, which highlighted poor customer service, a damaged car, and a lack of accountability.The positive reviews praise the business for its excellent customer service, quality work, and professional staff. Many reviewers appreciated the clear communication, timely updates, and attention to detail. Some customers also appreciated the affordable prices and excellent customer service from specific staff members, such as Danny and Heidi. The business's wheelchair accessibility and amenities, including on-site parking and a restroom, are also commendable.Despite the overall positive feedback, one reviewer expressed frustration with the business's handling of their car's repair, including new damage, misalignment, and missing parts. This reviewer felt that the staff was hostile and made false accusations. The business responded to this review, apologizing for the experience and promising to improve communication and accountability.In conclusion, the business location appears to be well-organized and offers a range of services, but there are some concerns about customer service and accountability. However, the majority of reviews praise the business for its excellent customer service, quality work, and professional staff.
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