This medical practice has several issues that need to be addressed. The overall experience for patients is quite low, with a score of 2.3. The long wait times and unhelpful staff seem to be major problems. Many patients have reported having to wait for extended periods, sometimes even being told to reschedule their appointments. The staff's attitude and communication skills have also been called into question, with some patients being treated rudely or dismissively.The lack of transparency and follow-through is another significant issue. Some patients have reported being unable to get medication refilled due to paperwork issues or alleged "policies" that hinder access to care. This can be particularly concerning for patients with chronic conditions who rely on medication to manage their symptoms.The practice seems to prioritize their own schedules and processes over the needs of their patients. This can lead to frustration, mistrust, and a sense of abandonment. It's clear that some staff members are more caring and compassionate than others, but the overall tone of the practice seems to be one of disorganization and lack of empathy.The wheelchair-accessible entrance is a plus, but it's not enough to offset the numerous problems that plague this practice. Until significant changes are made to improve communication, transparency, and patient care, it's hard to see how this practice can earn a higher rating.One major issue is the lack of follow-through and communication. Multiple patients have reported being left hanging, unable to get appointments, or being told to reschedule without explanation. This can be especially concerning for patients with urgent or ongoing health needs.