This is a great nail salon with a wide range of services and a clean, welcoming atmosphere. The staff is friendly and attentive, with many technicians offering high-quality work. However, there have been some issues with customer service, including one reviewer's experience with a rude receptionist and another's with a manager who was dismissive and unhelpful. Additionally, some reviewers have reported issues with their nails, such as peeling or smudging, and one reviewer mentioned that a technician took her nails off without asking and charged her for a full set. The salon has a good system in place for handling customer complaints and offers a rewards program for loyal customers. Despite some isolated incidents, the majority of reviewers have had positive experiences at this salon.