The location of the restaurant is in a convenient spot, with plenty of parking available. The building is easy to find and accessible. The restaurant has a wide range of features, including children-friendly atmosphere, and a variety of payment options, including NFC mobile payments and credit cards.However, some customers have reported issues with service, including long wait times and rude staff. One customer mentioned that they were left waiting for 15 minutes on the phone before being attended to. Another customer reported that the staff was unfriendly and unhelpful.Despite these issues, the restaurant's food has been praised by many customers. The menu offers a variety of traditional Puerto Rican dishes, including arroz con gandules and pernil. The portions are generous, and the prices are reasonable.One customer noted that the restaurant's bakery section is a highlight, with fresh-baked goods available throughout the day. Another customer praised the restaurant's desserts, saying that they are "rich and delicious."The restaurant's atmosphere is described as trendy and cozy, with a comfortable seating area. The noise level is generally quiet, making it a good choice for families and groups.Some customers have reported issues with the restaurant's ordering system, including confusion over menu options and prices. However, the staff has been praised for their attentiveness and welcoming nature.Overall, the restaurant is a solid choice for those looking for traditional Puerto Rican cuisine in a convenient and accessible location. However, customers should be aware of the potential issues with service and ordering.