The business has a generally positive overall rating, but there are some issues with the quality of service. The pricing is considered fair, and the business is innovative in its offerings. However, some customers have reported issues with the quality of the service, including rudeness from staff and inaccurate advice on pet nutrition. The business has also been criticized for its handling of customer complaints and concerns. While the business has many positive qualities, these issues may deter some customers from using its services.The business has a good selection of products, including healthy dog food and treats. The staff is generally friendly and knowledgeable, but there have been some incidents of rudeness and poor customer service. The business offers a self-wash station and grooming services, but some customers have reported issues with the quality of the grooming. The business has a membership program that offers discounts and perks, but some customers have reported difficulties in getting appointments and using the services.Some customers have reported feeling pressured to buy certain products or services, and there have been some instances of overcharging. However, many customers have reported positive experiences with the business, including helpful and knowledgeable staff, a wide selection of products, and a convenient location.One notable issue is the behavior of a staff member who was fired after being reported for being unprofessional and rude. However, this incident has not deterred many customers from continuing to use the business's services.Overall, the business has many positive qualities, but there are some issues with the quality of service and customer experience that need to be addressed. With some improvements in these areas, the business could become a top choice for pet owners in the area.