The location on Emerald Ave Avenue in Lake Wales City seems to be a mixed bag. On one hand, some customers have had positive experiences with the pet groomers, mentioning that they do a great job and care about the animals. However, the overall impression is marred by several red flags. The first and most pressing concern is the facility's condition. It appears to be in a state of disrepair, with caution tape on the porch and plywood covering the top. This is not only unsightly but also raises serious health concerns for both humans and animals.There have been multiple complaints about the cleanliness of the facility, with one reviewer describing it as the "most dirty, disgusting place I have ever been in." Dog hair and dirt were found to be rampant, and the sheer amount of mess suggests a lack of attention to detail and a disregard for hygiene.Moreover, there are allegations of dishonesty and poor communication. One reviewer reported being told a different time for their appointment and then being kept waiting for an inordinate amount of time. Another reviewer was told that the groomers were "very busy" and that the wait would be a minimum of four hours.While some reviewers have reported being satisfied with the work done on their pets, the consistent complaints about the facility's condition and the poor communication from staff are significant concerns. It seems that the location's quality and overall experience are not up to par. One potential issue that needs to be addressed is the facility's state of disrepair, which poses a health risk to both humans and animals. This is a serious concern that requires immediate attention.