Based on the provided information, the business appears to be a pain management clinic with a strong focus on providing personalized care to patients. The office staff is described as friendly, professional, and courteous, with many patients expressing gratitude for the care they received. Dr. Bunch and her staff are commended for their attentiveness, kindness, and willingness to listen to patients' concerns.However, there are a few red flags. One patient reported a negative experience, stating that Dr. Bunch spent only 6 minutes with them, and the office staff was unhelpful. Another patient claimed that Dr. Bunch's treatment plan was not well-explained, and they felt rushed during their visit.It's worth noting that the clinic seems to have a strict policy on opioid prescribing, which may have led to some patients feeling like they were being treated like "drug seekers." However, this policy may be in place to address the opioid epidemic and ensure patient safety.In terms of innovativeness, the clinic appears to be using a variety of treatments, including radiofrequency ablation and steroid injections, which suggests a commitment to staying up-to-date with the latest medical advancements.Overall, the business seems to have a strong reputation for providing quality care, but there are some concerns about the treatment experience and communication with patients.