It seems like this business is a medical service provider, specifically a physical therapy clinic, with a decent overall score. The quality of the services is somewhat below average, with several complaints from clients about poor management and staff behavior. One of the main issues is the incompetence and rudeness of some staff members, which seems to be a recurring problem. Some clients have had negative experiences with incorrect appointment reminders, billing errors, and long wait times. On the other hand, some clients have had very positive experiences with friendly and helpful staff, particularly with physical therapists like Hannah. The business has a wheelchair-accessible location, offers various payment options, and has a comfortable waiting room. However, some clients have complained about the heat and small size of the waiting room. The business has a 3.3 rating on third-party platforms, which is slightly higher than the overall score. Overall, this business seems to have a mixed record, with some notable issues that need to be addressed.