Diversified Taxes & Financial Services, Inc. seems to be a reliable and trustworthy business for tax preparation and financial services. The majority of clients praised the expertise and dedication of staff members, particularly Dorothy and Jessica, who take the time to explain complex concepts and ensure clients feel informed and confident in their decisions.Clients appreciate the personalized service, with some mentioning that staff members ask questions to identify potential tax credits or adjustments. The business has been able to help clients navigate complex financial matters, including tax preparation and bookkeeping.However, there are some concerns about the professionalism and competence of the staff. One client had a poor experience with the payroll and bookkeeping services, citing delays and a lack of follow-through on tasks. Another client reported feeling frustrated with the attitude of the staff, particularly when dealing with a disputed tax issue.Despite these issues, the overall quality of service seems to be high, with most clients praising the staff's expertise and dedication. The pricing is also considered fair, with clients feeling that they receive good value for their money.It's worth noting that the business has a wheelchair-accessible entrance and parking lot, making it accessible to clients with mobility impairments.It seems that the business has a good reputation, but there are some potential issues with customer service and professionalism that need to be addressed.