DD Blinds and Shutters has both good and bad qualities. A major issue occurred with a customer who waited over 6 weeks to hear back from the company, only to be told that their order was already in production, yet it still hadn't shipped. It seems that some customers were left waiting for an extended period for their window treatments. On the other hand, some customers have praised the company's staff for being responsive, reliable, and professional. They were happy with their experience, noting that the staff went the extra mile to ensure they were satisfied. Another customer praised the company's competitive pricing, saying that they were able to offer better prices than other companies. The company's innovative approach to window treatments is also worth noting, as they offer a wide range of options, including plantation shutters and motorized shades. However, more information is needed to accurately assess the company's innovativeness. The company has a clear commitment to customer satisfaction, as evidenced by their free consultations and warranties. Their on-site parking and wheelchair accessible parking lot make it easy for customers to visit and do business with them. Overall, the company's quality is mediocre, and it could be improved by addressing the issue of delayed orders and customer communication.