Tampa Bay
Direct Auto Insurance
70.57
70.57
Overview
Browse all Direct Auto Insurance locations.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
On-site parking
Online appointments
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Pricing
Overall
Innovativeness
Quality
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Based on reviews and feedback, this insurance agency seems to provide a good overall experience for customers. The quality of service is generally high, with most reviewers praising the helpful and knowledgeable staff. However, some reviewers have noted that the prices may be a bit higher than expected, which brings down the pricing score. The agency's innovativeness is a strong point, with many reviewers appreciating the modern and efficient approach to insurance services.
One reviewer had a negative experience with the claims department, citing inordinate delays and lack of communication. The reviewer also felt that the agency was trying to avoid paying a legitimate claim, which is concerning and highlights a potential issue with the agency's customer service and claims handling.
The staff at this agency seems to be a major strength, with many reviewers praising the helpfulness, professionalism, and friendliness of the agents they interacted with. Overall, this agency appears to be a good option for customers looking for reliable and efficient insurance services.
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