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Direct Auto Insurance

4.7

• (1 reviews)

30604 US Hwy 19 N Street, Palm Harbor, Florida 34684

11.28

30604 US Hwy 19 N Street, Palm Harbor, Florida 34684

11.28

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4.7

1 reviews

Quality

4.6

Overall

4.7

Pricing

4.9

Innovativeness

4.5

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Synergy AI assistant

Tue, Feb 24, 2026

4.7

The location is a well-established and reputable insurance agency, with a high overall rating from third-party sources. The quality of service seems to be consistently high, with most customers praising the agents' professionalism, patience, and helpfulness. The pricing is also highly competitive, with many customers mentioning that they were able to save money by switching to Direct Auto Insurance. However, some customers have mentioned that the agency could improve on its innovativeness, suggesting that they may not be at the forefront of new technologies or services. Despite this, the agency has a strong reputation and is likely to provide good service to customers.The agency has a wide range of services, including home, renter's, motorcycle, and life insurance, as well as financial services. They have a convenient location with on-site parking and wheelchair accessibility. The working hours are also reasonable, with extended hours on Saturdays.The agents at this location seem to be highly trained and dedicated to providing good customer service. Many customers have praised their agents, saying that they were knowledgeable, patient, and helpful. Some agents, such as Amgad Bekheit and Eddie Santiago, have been singled out for praise by multiple customers.One issue that was mentioned by a customer is the need for more transparency and clarity in explaining policies and coverage options. Another issue is the occasional long wait times for phone calls to be answered.Overall, the Direct Auto Insurance agency in Palm Harbor City is a reliable and trustworthy choice for insurance needs. While there may be some room for improvement, the agency's high ratings and customer satisfaction suggest that they are a good option for those looking for competitive pricing and good customer service.