The business at Building 2931, S McCall Rd Road, Englewood City is highly praised by customers. All agents, including Erica Genus, Ben Washer, Rex Stern, and Ilysa Gormley, are professional, kind, and knowledgeable in their services. They patiently explain policies and provide excellent customer service, helping customers get the best insurance deals for their needs.Direct Auto Insurance agents go above and beyond to ensure customers are satisfied, often providing personalized assistance and callbacks to check in. Many customers have complimented the agency on having a wonderful experience, feeling protected, and at peace with their insurance policies.Agents are available to assist customers on weekdays and Saturdays, offering flexible service options, including online appointments and onsite services. The agency accepts various payment methods, including debit cards and credit cards, and is wheelchair accessible.However, there was one negative review, where a customer experienced unprofessional service and felt rushed. The agency apologized for the inconvenience and asked for more information to review the policy.Overall, Direct Auto Insurance is a reliable and trustworthy agency with exceptional customer service and knowledgeable agents.