Tampa Bay
Direct Auto Insurance
53.48
53.48
Overview
Browse all Direct Auto Insurance locations.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
Photos & videos
Submit a review
Innovativeness
Overall
Pricing
Quality
Submit a review
This location provides a wide range of services, including motorcycle and life insurance. The staff is friendly and knowledgeable, with many agents receiving high praise for their professionalism and customer service. Agents like Jerrica, Tambria, and Talita have been commended for their patience, thoroughness, and ability to explain complex information in a clear and concise manner. They are willing to go above and beyond to ensure their customers are satisfied, often spending extra time to answer questions and provide personalized attention.
Despite the overwhelmingly positive feedback, there is one notable exception where a customer had a negative experience with a representative, Luis Garvan, who was described as being rude and dismissive. However, this incident was resolved by a different agent, David, who provided excellent customer service and went above and beyond to address the customer's concerns.
The location has a convenient on-site parking and is wheelchair accessible, making it easy for customers to visit and conduct business. The working hours are also suitable for most customers, with extended hours on Saturdays.
The only issue that arises is that there is no mention of any clear policies or procedures in place for handling customer complaints or resolving conflicts. While the staff is friendly and willing to help, it would be beneficial for the location to establish a clear framework for addressing customer concerns and ensuring that all customers receive a positive experience.
Own this business?
Hours
Open Now
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS
FIND US ON SOCIAL