Tampa Bay
Direct Auto Insurance
37.13
37.13
Overview
Browse all Direct Auto Insurance locations.
Features
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Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Online appointments
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The location of Direct Auto Insurance at Building 2810, Florida Ave S Street, Lakeland City offers a high-quality experience. The office is well-equipped with features such as wheelchair-accessible parking and entrance, and offers various service options, including onsite services and online appointments.Clients who have visited the location have praised the professionalism and knowledge of the agents, citing Ashley Olvera, Jorge Revueltas, and Hallie Giddens as examples of excellent customer service representatives. Many customers have expressed gratitude for the personalized attention and patience shown by the agents, which helped them understand their insurance options.However, one client had a negative experience, citing an unpleasant interaction with an agent who seemed annoyed and hung up on them. The office responded to this review by apologizing and offering assistance to resolve the issue.Overall, the location's strong reputation is built on the foundation of excellent customer service, and the office is committed to meeting the needs of its clients. Despite the occasional negative review, the office has a high overall rating and is a trustworthy and reliable choice for insurance services.The only notable issue is the occasional dissatisfaction with customer service, which seems to be caused by the behavior of a single agent.
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