This Direct Auto Insurance agency has an average overall rating. The quality of service is above average, with most customers praising the helpfulness and professionalism of their agents. However, some customers have complained about high prices and unexpected charges. The agency's innovativeness is average, with some customers appreciating the use of online tools and others finding the process confusing. Overall, the agency seems to be doing a decent job, but there are some areas for improvement. One issue that stands out is the possibility of high prices and unexpected charges, which has left some customers feeling frustrated and dissatisfied. This could be addressed by the agency by providing more transparent pricing and clearer communication with customers.