The location of Direct Auto Insurance in Tampa is a well-liked business with great customer service. The staff is friendly and helpful, with many customers praising their ability to find great deals on insurance. One customer appreciated the agent's patience and willingness to explain everything thoroughly, while another was impressed with the agent's honesty and reliability. However, some customers have mentioned that the wait times can be long, and one customer had to wait for a while to get assistance with a payment issue. Overall, the location seems to be doing a great job of providing excellent customer service and finding great deals on insurance, but there may be some room for improvement in terms of wait times.