Tampa Bay
Direct Auto Insurance
27.02
27.02
Overview
Browse all Direct Auto Insurance locations.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
On-site parking
Online appointments
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This location has received mostly positive reviews, with many customers praising the helpful and professional staff, especially agents like Chris Matthews and Tracy Barnes. The agents have been commended for their excellent customer service, patience, and ability to explain complex insurance information in a clear and concise manner. Many customers have also appreciated the agents' efforts to find them the best possible rates and coverage.However, there have been a few negative reviews, including one customer who was unhappy with their experience and felt that the company was corporate-driven and less concerned with individual customers' needs. Another customer mentioned that they had a bad attitude from a staff member, which was not acceptable.The working hours of the location are Monday to Friday from 9:00 AM to 5:30 PM, and Saturday from 9:00 AM to 2:00 PM. The location is wheelchair accessible, with a parking lot and entrance designed for people with mobility impairments. Payment options include debit cards and credit cards.One potential issue that customers have reported is the difficulty in changing their due dates for payment. This issue has been mentioned in a few reviews, with customers feeling frustrated that the company will not accommodate changes to their payment schedule. Overall, this location seems to be a good option for customers looking for insurance services, with a helpful and professional staff. However, there are some areas for improvement, such as addressing the issue with payment due dates.
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