The location of Dr. Dilella's office is convenient, with on-site parking and a wheelchair-accessible entrance, restroom, and parking lot. The staff is friendly and polite, with many reviewers praising their helpfulness and compassion. The office seems to have a good system in place for scheduling appointments and minimizing wait times, with most reviewers reporting short wait times or no wait at all.However, some reviewers have reported issues with the mid-level staff, including NPs, which have resulted in inconsistent care and communication. Additionally, one reviewer had a concerning experience with a doctor who seemed dismissive of their serious health issue, leading to a negative experience.The office appears to be equipped with modern payment systems, including NFC mobile payments, debit cards, and credit cards. The working hours are standard, with Monday to Thursday from 8:00 AM to 4:30 PM and Friday from 8:00 AM to 12:00 PM.Some reviewers have reported receiving excellent care from certain staff members, such as Sherry Rivera, Jane, and Julie, who have been praised for their professionalism, compassion, and attention to detail. On the other hand, some reviewers have reported negative experiences with the front desk staff, including being hung up on or receiving poor customer service.Overall, Dr. Dilella's office seems to have a mixed reputation, with some reviewers reporting excellent experiences and others reporting subpar care and communication. While the office has its strengths, such as friendly staff and convenient location, it also has some weaknesses that need to be addressed.