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Diesel Masters LLC

4.3

• (1 reviews)

2108 Old Tampa Highway, Lakeland, Florida 33815

35.13

2108 Old Tampa Highway, Lakeland, Florida 33815

35.13

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Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Oil change

Mechanic

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4.3

1 reviews

Pricing

4.8

Quality

3.8

Innovativeness

4.2

Overall

4.3

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Synergy AI assistant

Mon, Feb 23, 2026

4.3

This business location is a multi-service repair shop specializing in diesel engine repair and maintenance. The overall quality of service provided by the staff is decent, with some customers expressing satisfaction with the work done on their vehicles. However, there are also complaints about the quality of work, with some customers experiencing issues with their vehicles after leaving the shop.The pricing of the services offered by the shop is generally considered reasonable, with many customers praising the affordable rates. However, some customers have complained about being overcharged or experiencing unexpected costs.The shop's innovativeness is a mixed bag, with some customers appreciating the shop's willingness to try new approaches and techniques, while others feel that the shop is not keeping up with the latest developments in diesel engine technology.One significant issue that has been raised by several customers is the shop's reliability and follow-through on promises. Some customers have reported experiencing long wait times, delayed repairs, or even having their vehicles returned in a worse condition than when they were received.The shop's communication and customer service skills have also been called into question, with some customers feeling ignored or dismissed when they expressed concerns or complaints.Overall, while the shop has some strengths, including its reasonable pricing and willingness to try new approaches, it also has some significant weaknesses that need to be addressed in order to improve customer satisfaction and trust.In terms of specific issues, it appears that the shop has had some problems with honesty and integrity, with some customers accusing the shop of taking advantage of them or engaging in shady business practices. This has led to a loss of trust and credibility among some customers.It is worth noting that the shop's reputation has been damaged by a few high-profile incidents of customers experiencing significant problems with their vehicles after leaving the shop. These incidents have led to a loss of business and a negative online reputation.To improve, the shop could focus on developing a more transparent and communicative approach to business, including clearly explaining the scope and cost of repairs, as well as providing regular updates on the status of work in progress. The shop could also work on building trust with its customers by following through on promises and providing high-quality work that meets or exceeds customer expectations.