This business has been a staple in the Sarasota community for over 60 years, serving as a trusted locksmith and repair service. The Dickson family, who own and operate the business, have built a reputation for professionalism, friendliness, and exceptional work. However, some customers have experienced issues with response times and follow-up after service. One customer reported having to wait 35 minutes for someone to show up after arriving 5 minutes before the scheduled opening time, and another customer had to leave for work before being able to receive service. Additionally, there is one instance where a customer claimed that the business is no longer in operation, despite the owner's assurance that they are still active. It's worth noting that the business has also received numerous glowing reviews, praising their prompt and professional service. One customer was impressed with the owner's ability to get them back into their business quickly after being locked out, and another customer appreciated the low cost and quick turnaround time for key duplication. Overall, this business seems to be a mixed bag, with some customers experiencing issues and others raving about their service. It's worth noting that the business has been operating for over 60 years and has built a reputation for being a trusted and reliable locksmith and repair service. However, the inconsistent response times and lack of follow-up have raised some concerns.