The business has a convenient location, as it has a free parking lot and is wheelchair accessible. The working hours are available online, and the phone number is displayed on the website. The salon seems to be well-established, with many positive reviews from satisfied customers. However, there are a few instances where the salon's communication and service have fallen short. For example, in one review, a customer mentioned that their dog was left with cuts and wounds after being groomed, and the salon failed to inform them of the incident. In another review, a customer expressed disappointment with the salon's pricing, stating that it was the most expensive they had ever heard of. Despite these issues, the salon seems to have a good reputation for being friendly and knowledgeable about animal care. Many reviewers have praised the salon's staff for being kind, attentive, and professional. The salon also seems to be committed to using high-quality products and equipment, which is reflected in the good quality of the grooming services provided. One reviewer mentioned that the salon's new owner, Diane, has taken over the business and has made some changes to the salon's operations. However, it is unclear how these changes have affected the salon's overall quality and service. Overall, while the salon has some areas for improvement, it appears to be a reputable business with a good reputation for providing high-quality grooming services. However, customers should be aware of the potential risks and issues mentioned in the reviews. It is also worth noting that the salon has a good online presence, with a website and social media accounts that provide information about the business and its services. However, the salon could benefit from more consistency in its online presence, as some reviews mention that the salon's website and social media accounts are not up-to-date or are not displaying the correct information. In terms of innovativeness, the salon appears to be using some new and modern techniques and equipment, such as the use of a groomer's helper to safely groom dogs. However, it is unclear how the salon is using technology to improve its services and operations. Overall, the salon seems to be a good option for customers looking for high-quality grooming services in a convenient location. However, customers should be aware of the potential risks and issues mentioned in the reviews and do their research before making a decision.