The business seems to offer a wide range of services, including nail care, beauty treatments, and even wine. The staff appears to be friendly and attentive, with many customers praising their professionalism and kindness. However, there have been some issues with the quality of work, with a few customers reporting problems with their nails, such as uneven cuts or poorly applied polish. On the other hand, the pricing seems to be reasonable, with many customers commenting on the good value for the money. Unfortunately, there isn't enough information to assess the innovativeness of the business. One notable issue is that the business has had problems with customers not receiving what they asked for. This could be due to a variety of factors, such as miscommunication or a lack of attention to detail. To address this issue, the business could consider implementing a more robust system for taking orders and communicating with customers. This could help to ensure that customers receive the services they want and need, and could also help to prevent mistakes from happening in the first place. Overall, it seems that the business has a lot of potential, but could benefit from some improvements in terms of quality control and customer communication.