This business has received overwhelmingly positive reviews from customers. They have consistently praised the staff for being friendly, knowledgeable, and professional. The reviews highlight the excellent customer service, quality of work, and reasonable pricing. The business has also been praised for its ability to create custom designs and repair unique pieces.Many customers have reported feeling valued and appreciated by the staff, who take the time to explain the process and options for repairs and designs. The business has also been commended for its ability to fix complex issues with high-end watches.However, there is one negative review that stands out. A customer reported a negative experience with a staff member who allegedly brushed them off and was unprofessional. However, the business disputed this review, suggesting that it may have been directed at a different location. Despite this isolated incident, the majority of reviews are glowing, and the business is widely regarded as a top choice for jewelry repairs and custom designs.Overall, Diamond Bay Jewelers appears to be a reputable and trustworthy business that delivers high-quality services to its customers. Its commitment to customer satisfaction and attention to detail has earned it a loyal following, and it is highly recommended for anyone in need of jewelry repairs or custom designs.