The business has a decent overall score, but there are some significant issues that need to be addressed. The location is easily accessible, with wheelchair-friendly features such as a parking lot, entrance, and restroom. They also accept various payment methods, including credit and debit cards. However, there seems to be a major problem with customer service, as several clients have reported difficulty getting in touch with the staff, with multiple attempts to call or leave messages going unanswered.
Many reviewers have expressed frustration with the lack of response from the business, with some even mentioning that they had to contact the owner directly to get any sort of resolution. This suggests that there may be issues with communication and follow-through on tasks. Additionally, some reviewers have mentioned that the service is not reliable, with one person waiting over two months for their sleep study results.
The main issue that stands out is the poor customer service, which seems to be a recurring problem for this business.