The location seems to have a somewhat mixed reputation among patients. While some reviewers have had positive experiences with Dr. Gilling's care and attention to detail, others have been quite unhappy with the reception staff's behavior and professionalism. It seems that the front desk staff, in particular, has been a point of contention for many patients, with some describing them as rude and unprofessional. Despite this, the practice appears to be wheelchair accessible and offers convenient payment options, including NFC mobile payments. The Diabetes Alliance of Tampa Bay partnership suggests a commitment to specialized care, but this may not be enough to overcome the negative experiences reported by some patients. One major issue is the consistently poor service provided by the reception staff, which has left many patients feeling disrespected and unvalued.