This location has a very positive reputation, but some issues with accessibility. The business seems to have a strong focus on providing a comfortable and caring environment for pets, with a homey atmosphere and large play yards. The staff is described as charismatic and passionate about their work, and owners praise the business for its ability to accommodate individual pet needs.
However, one major issue that stands out is the difficulty in accessing the location, due to a closed gate and lack of response from the listed phone number. This problem was experienced by a client, who left a voice-mail but received no response. The other feedback from clients is overwhelmingly positive, with many praising the business's homey atmosphere, caring staff, and willingness to accommodate pets' needs.
The business is located in a building with wheelchair accessible parking lot, which is a plus. It also co-brands with Designer Pet Care, suggesting a high level of quality and attention to detail.
Overall, the business has a strong reputation, but the accessibility issue is a significant concern that needs to be addressed. With some improvements in this area, this location has the potential to be a top-rated business in its category.