Department of Children and Families

2.1

• (1 reviews)

1170 E Van Street eet Dr, Bartow, Florida 33830

45.27

1170 E Van Street eet Dr, Bartow, Florida 33830

45.27

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Directions

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

On-site parking

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Reviews

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2.1

1 reviews

Overall

2.1

Quality

2.2

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Synergy AI assistant

Mon, Feb 23, 2026

2.1

This office seems to struggle with providing good service to its clients. Many visitors have reported long wait times on the phone, sometimes up to 2 hours or more. They have also complained about difficulty in getting through to a representative, with some reports of being put on hold for extended periods of time without being answered. In some cases, clients have reported being hung up on or sent to voicemail without a return call.There is also a concern about the quality of service provided by the staff. Some visitors have reported being treated rudely or unhelpfully by the caseworkers. This is disappointing, especially considering the sensitive nature of the work done by this office.One area where this office seems to excel is in its accessibility features. The office has a wheelchair-accessible entrance, parking lot, and restroom, which is a significant plus for visitors with mobility issues.However, the office seems to be lacking in innovation, with many visitors complaining about the outdated and inefficient systems in place. This makes it difficult for clients to navigate the office's processes and get the help they need.It's worth noting that some visitors have reported positive experiences with this office, but these seem to be in the minority. Overall, this office appears to have significant room for improvement in terms of service quality, innovation, and overall customer experience.