This location appears to be a reliable source for dental innovations and products, but there are some issues with customer service and product quality. Despite having a welcoming description, the overall rating is just average.
The company seems to have a long history of producing medical equipment, including dental innovations, with a decent track record in some areas. However, the working hours are quite standard, with no weekend availability.
There are several glowing reviews from satisfied customers, praising the company's products and services. One reviewer has been a loyal customer for many years, using the company as their retainer supplier. Another reviewer had a positive experience with the team member they spoke with, who was helpful and very positive.
On the other hand, there are also several negative reviews, complaining about poor customer service, inconsistent product quality, and lack of support. One reviewer had a very bad experience with a product that did not work and was met with no costumer support. Another reviewer was frustrated with the whole process of purchasing products and was told they couldn't return items.
One issue that stands out is the company's inconsistent product quality and poor customer service. Some reviewers have had positive experiences with the team members they spoke with, but others have had very bad experiences. The company's reliance on a single supplier also raises concerns about product consistency.
Overall, while this location may have its strengths, it also has some significant weaknesses. Customers should be aware of these potential issues before making a purchase.