The business seems to be a well-established and reputable dental practice with a team of experienced professionals. The high overall score suggests that the customers are generally satisfied with their experience. The quality score is also high, indicating that the customers appreciate the quality of care they receive. However, the pricing score is somewhat lower, which might indicate that some customers find the costs to be higher than expected. The lack of an innovativeness score suggests that there is limited data available to assess this aspect.One notable issue is the complaints from some customers about the office manager, who was accused of being uncooperative and trying to upsell services without permission. Additionally, some customers have reported issues with billing and payment procedures, which may be a concern for potential customers.