Tampa Bay
Dennis Property Management
13.50
13.50
Overview
Trust your Tampa property management to Dennis Property Management. Our experienced Tampa property managers will care for your home like it is their own!
Features
Wheelchair accessible parking lot
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The business has a mixed reputation with some customers praising the staff, particularly Maria del Pilar Garcia, who is described as professional, honest, organized, and reliable. She is said to be always available to answer questions and provide excellent service. Some customers have had great experiences with the company, citing excellent communication and a smooth move-in process.
However, other customers have had negative experiences, citing issues with the property management, including delayed responses to maintenance requests and a lack of accountability from the company. Some have reported feeling taken advantage of as renters, with issues being downplayed or ignored. There have been complaints about the property condition, including pests, mold, and maintenance issues.
One customer reported being yelled at by a property manager, and another reported being charged excessive fees for repairs and cleaning. Some customers have expressed frustration with the company's approach to security deposits and maintenance requests.
It's worth noting that the company has responded to some of these complaints, apologizing and explaining their policies and procedures. However, the overall tone of the reviews suggests that the company may need to improve its communication and customer service skills to address the concerns of its customers.
The company's website and social media presence are not explicitly mentioned in the reviews, but the company's online reputation is generally positive, with an overall rating of 4.6 out of 5 stars.
As a customer, it's essential to read the fine print and understand the company's policies and procedures before signing a lease or working with them. It's also crucial to communicate clearly and effectively with the property manager and the company to address any issues that may arise.
The company's strengths include:
* Excellent communication and responsiveness from some staff members, particularly Maria del Pilar Garcia.
* Smooth move-in process and excellent customer service.
* Good website and online presence.
The company's weaknesses include:
* Delayed responses to maintenance requests and a lack of accountability from the company.
* Issues with property condition, including pests, mold, and maintenance problems.
* Excessive fees for repairs and cleaning.
* Poor communication and customer service skills in some cases.
* Overcharging for rent and security deposits.
Ultimately, the company's reputation and customer satisfaction will depend on how they address these concerns and improve their communication and customer service skills.
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