The business has mixed reviews, which can make it difficult to form a clear opinion. On one hand, the overall rating is 4.2 out of 5, indicating that most customers are satisfied with their experience. However, the quality rating is lower, suggesting that some customers may have had issues with the service they received. On the other hand, the pricing is consistently high, with many customers praising the team for finding them great deals. The innovativeness of the business is also high, with customers praising the team for being proactive and responsive to their needs.The business seems to have a strong team, with many customers praising the professionalism and responsiveness of Deb Prescott and her team. They have been able to save customers money and provide them with great service. However, there are a few negative reviews that suggest that the business may not always live up to its high standards.One major issue that stands out is the lack of clarity around the services offered by the business. One customer felt misled when they found out that the agent they were dealing with only specialized in auto insurance. This highlights the need for clearer communication about the services and expertise offered by the business.Overall, the business has a lot to offer, but it may need to work on being more transparent and consistent in its service. With a strong team and a focus on customer satisfaction, this business has the potential to become one of the top-rated agencies in the area.