This business has a good overall rating, but there are some issues with quality and customer service. The quality of their products seems to be inconsistent, and customers have reported difficulty in reaching the company by phone and receiving responses to their inquiries. Despite this, the company offers high-quality products at reasonable prices, and they seem to be innovating in their field. However, their customer service is a major area for improvement, and they need to work on returning voicemails and responding to emails in a timely manner. Despite some positive reviews, the consistent issues with customer service are a concern. The company's response to these issues, citing a problem with their phone system, is not entirely convincing. It is unclear how this problem persisted for so long, and customers should be able to rely on the company's phone and email systems to get in touch with them.The company has a wheelchair-accessible parking lot, which is a plus for accessibility. Their working hours are standard business hours, but they are not available on weekends.It's worth noting that the company has received feedback from customers who have had good experiences with them, particularly with responsiveness, punctuality, quality, professionalism, and value. However, these positive experiences seem to be the exception rather than the rule.Overall, this business has the potential to be a top-rated company, but they need to focus on improving their customer service and ensuring that their phone and email systems are reliable and functional.