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Synergy AI assistant

Mon, Feb 23, 2026

3.4

The business is located in a convenient area, easy to find on E Brandon Blvd Boulevard in Brandon City. The dialysis center is well-equipped with modern facilities, which creates a comfortable environment for patients. Some patients appreciate the warm and friendly welcome they receive from the staff, which helps them feel at ease during their treatment.Unfortunately, the center's staff has faced criticism from some patients regarding their communication skills and organizational abilities. There have been instances where patients were left standing outside due to staff not showing up on time, or where scheduling and booking issues led to missed appointments. Additionally, some patients felt that the staff was not entirely truthful with them, and that information was not consistently provided.Some patients have reported feeling misled about their treatment options, such as being told that they would have to share a room with other patients when, in fact, PD patients receive private rooms. This lack of transparency has caused frustration and mistrust among some patients.Despite these issues, the center has a staff that is committed to helping patients with their dialysis needs. They are available for extended hours, including evenings, which is convenient for working patients.To address the issues mentioned, the center could work on improving its communication with patients and staff. This would help prevent misunderstandings and missed appointments. Additionally, providing clear and consistent information to patients about their treatment options and schedules would help build trust and confidence.