The location is situated on Old Rd 37 Street, Lakeland City. Parking is available on-site. However, not all services may be available on certain days, especially on Wednesday. Appointments are typically recommended, but they can also be required in some cases. The location is accessible to people with disabilities, with a wheelchair-accessible parking lot and entrance. Despite its excellent accessibility, there are issues with staff behavior. At least one client experienced unprofessional behavior, feeling belittled. Additionally, some clients have expressed disappointment with the lack of response to their questions, particularly when they needed urgent assistance. Staff members are available to answer questions and provide guidance on tax-related matters. The staff is knowledgeable and has a good understanding of tax laws. Clients have reported mixed experiences with staff behavior. Some staff members are friendly and courteous, while others can be unresponsive or unprofessional. The quality of service provided by the staff is generally good. However, there have been instances where clients felt that they were overcharged for services. Some clients have reported feeling that the staff is not innovative or forward-thinking in their approach to tax preparation and financial planning. However, this may not be a universal experience.