Tampa Bay
Dave Cosper - State Farm Insurance Agent
11.26
11.26
Overview
Call (727) 733-7610 for home insurance and more. Get a free home insurance quote from State Farm Agent Dave Cosper in Dunedin, FL
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Pricing
Overall
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This location is convenient to visit, as it is located on Belcher Rd Road in Dunedin City. It offers a wide range of services, including renter's insurance, life insurance, home insurance, car insurance, and more. The office is wheelchair accessible, with both a parking lot and entrance that can accommodate people with mobility issues. The staff is friendly and welcoming, with many clients praising their excellent customer service. In fact, one client mentioned that the staff is "always very nice and willing to help."
However, there have been some issues with responsiveness, particularly when it comes to returning phone calls. One client reported being left on hold for 45 minutes before being hung up on twice. Another client had to spend over 4 hours on the phone with multiple companies pricing the best options for them, only to be offered a policy that was significantly more expensive than their original bill. These experiences may indicate a need for improvement in terms of responsiveness and customer service.
In terms of quality, the location has received mixed reviews. Some clients have reported being satisfied with the quality of service they received, while others have been disappointed. For example, one client was unhappy with the way they were treated when they called to ask about a claim, stating that the staff was "rude" and "unprofessional." On the other hand, another client praised the quality of service they received, stating that the staff was "knowledgeable and professional."
One issue that stands out is the lack of clear communication and transparency. For example, one client reported being surprised by a quote that was significantly higher than their original bill, and was not made aware of the details of the policy until after they had already signed up. This lack of transparency can be frustrating and may lead to clients feeling misled or taken advantage of.
Overall, while this location has its strengths and weaknesses, it is clear that there is room for improvement in terms of responsiveness, quality, and transparency.
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