The business has a great reputation with some clients being completely satisfied with the services provided, praising the responsiveness, reliability, quality, professionalism, and value. However, some clients have reported that the groomer made mistakes, such as cutting their dog's nails too short or not providing a good haircut. Despite the issues, the prices are reasonable, and many clients appreciate the attention to detail and care provided by the groomer. Unfortunately, there have been instances where the groomer was unavailable or failed to respond to concerns, which has resulted in some clients taking their business elsewhere. Unfortunately, many of the clients have reported injuries to their pets such as nail bleeding, uneven cuts, and cuts under their dog's eye.