Tampa Bay
CWS
83.67
83.67
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
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Quality
Overall
Pricing
Innovativeness
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The location is well-equipped to handle customers, with an on-site parking lot and wheelchair-accessible parking and entrance. However, the overall experience is marred by several issues. Many customers have reported problems with the quality of the products, including defective windows, fogging, and poor installation. The pricing seems reasonable, but the value for money is questionable given the issues with the products. The company has shown some innovativeness in their products, but this is not enough to compensate for the problems experienced by customers.Some customers have reported waiting for months to receive their products, with one customer waiting over 8 months. Others have had issues with the installation process, with one customer reporting that the installer "gouged out" the windows and made a mess. The company's customer service has also been criticized, with one customer reporting that they were given the runaround and were told to contact a third-party dealer. Another customer reported that they were told that the company did not work directly with retail customers, which made it difficult to get help.On the other hand, some customers have reported positive experiences with the company. One customer reported that they had their windows replaced through Statewide Windows and Doors and were very pleased with the results. Another customer reported that they had installed 46 beautiful windows and 4 doors using CWS products and were extremely satisfied with the product and the installation.The company's social media presence is active, with many customers expressing their dissatisfaction with the company's products and services on review platforms like Google. The company has responded to some of these reviews, apologizing for the issues and offering to help resolve the problems. However, the company's responses often seem to be more focused on deflecting criticism than on addressing the underlying issues.Overall, the location's score is dragged down by the numerous complaints about the quality of the products and the company's customer service. While some customers have had positive experiences, the issues with the products and the company's response to complaints are significant enough to warrant a low overall score.
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