Tampa Bay
CVS Specialty Pharmacy
2.74
2.74
Overview
CVS Specialty pharmacy provides Rx management and personalized support for patients with complex or chronic conditions.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
In-store pickup
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Quality
Overall
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This business location seems to have several issues. It appears to be a CVS Specialty pharmacy, which provides Rx management and personalized support for patients with complex or chronic conditions. However, the customer service and overall experience have been consistently negative. Many customers have reported having to deal with incompetence, rudeness, and lack of accountability from the staff. Multiple customers have experienced issues with prescription delivery, billing, and communication. Some have reported being transferred multiple times, being placed on hold for extended periods, and being spoken to in a condescending manner. There are also several complaints about the business's inability to process orders correctly, leading to delayed or missed shipments. Additionally, some customers have reported being told that their insurance information was not on file, only to be told later that it was indeed on file.It is worth noting that some customers have had positive experiences with CVS Specialty pharmacy, reporting excellent customer service and prompt delivery. However, these positive experiences are vastly outnumbered by the negative reviews.The business's overall score of 1.8 suggests a significant need for improvement in customer service and operational efficiency.
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