This business has had a range of experiences from customers, from excellent to poor. The overall quality of service seems to be decent, but with some notable exceptions. The pharmacy staff has been praised for their friendliness and helpfulness, with some employees, like Carlos Rolon and Gigi, standing out for their exceptional service. However, there have been instances of rude and unprofessional behavior from some staff members.The business has also received praise for its LGBTQ+ friendly and welcoming atmosphere, with a trans safe space and acceptance of SNAP/EBT payments. The CVS team is appreciated for going above and beyond to ensure customers are satisfied.On the other hand, some customers have experienced poor service, including long waits, rudeness, and unprofessionalism. There have been issues with prescription delivery, with some customers waiting for extended periods or receiving incorrect or withheld medication. Some employees have been accused of being dismissive and uncaring, which has left customers feeling frustrated and disappointed.The pricing of the business seems to be generally reasonable, with some customers appreciating the availability of discounts and promotions. However, there have been instances of overcharging and poor value for money.The business's innovativeness is somewhat limited, as it appears to be following a standard format and not taking many risks or offering unique services. However, it has made efforts to stay open during the pandemic and adapt to customer needs.One notable issue is the inconsistent service and varying levels of quality, which can make it difficult for customers to rely on the business for their needs. Despite some excellent employees and a welcoming atmosphere, the business's reputation is tainted by its poor performers.