The location of the CVS MinuteClinic in Englewood has a decent overall score, but some areas need improvement. The quality of the services is average, with some customers expressing concerns about the quality of care and medication dispensing. The pricing is also a mixed bag, with some customers feeling that the prices are too high, while others have been satisfied with the costs. The lack of innovation in the services offered is a notable concern, as some customers have expressed frustration with the lack of new and exciting services.The location is convenient, with a wheelchair-accessible entrance and parking lot, and offers a range of services, including medication disposal, Naloxone, and in-store shopping. The staff is generally friendly and knowledgeable, with some customers praising the helpfulness of pharmacist Jackie. However, some customers have had negative experiences with the staff, citing rudeness and a lack of concern for their issues.The pharmacy has a good selection of products, but some customers have expressed frustration with the long lines and difficulty getting through to a human on the phone. The drive-thru has improved, but the customer service on the phone is still a concern.Overall, the CVS MinuteClinic in Englewood has some strengths, but also some areas that need improvement. While some customers have had positive experiences, others have been frustrated with the quality of care, pricing, and innovation in services. With some improvements, this location could provide better services to its customers.The lack of concern from staff members about customers' issues is a major concern. In one instance, a customer mentioned that a staff member was not concerned about their issue and did not offer any solutions. Similarly, another customer had a bad experience with a pharmacist who was abrupt and rude. These incidents highlight the need for better customer service and staff training to address customers' concerns and provide a more satisfactory experience.The high prices charged by the pharmacy have also been a concern for some customers. In one instance, a customer was charged $300 for a prescription that they could have gotten for $35 at a nearby pharmacy. This highlights the need for transparency in pricing and for the pharmacy to work on offering more competitive prices.The lack of innovation in services is also a concern. Some customers have expressed frustration with the lack of new and exciting services, and the pharmacy could benefit from exploring new ideas and offerings to improve customer satisfaction.