The location is easily accessible, with on-site parking and wheelchair accessibility. The staff is friendly and helpful, as seen in the positive reviews of the gentleman with dreadlocks and the counter staff. However, some customers have had issues with the quality of the products, with one reviewer stating that the shirts are "low quality" and another reporting that their product didn't last long. There have been instances of scams, with one customer being overcharged for a service and another being given a fake phone number. The store's website may not always be up-to-date, as seen in the instance where a customer drove all the way to the location only to find it closed.