Tampa Bay
Custom Granite Rocks Inc.
36.06
36.06
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Small business
Assembly service
Service guarantee
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This location is a solid choice for those looking for new countertops. They offer a service guarantee, which gives customers peace of mind when making a significant investment. The store is wheelchair accessible, making it easy for everyone to shop. Delivery is also an option, which is convenient for those who don't want to pick up their new countertops themselves.The business seems to be small, which might give it a more personalized touch. However, there have been some issues with customer service, such as unprofessional responses to phone calls and a preference for texting over talking to a person. This can be frustrating for customers who value clear communication.One customer had a poor experience with installation, where a hole was made in their countertop and the company refused to fix it. This is a significant concern and should be addressed by the business. On the other hand, many customers have had great experiences with the company's products and service, praising their professionalism and craftsmanship.Overall, this location has its strengths and weaknesses. While it offers high-quality products and convenient services, it falls short in terms of customer service. With some improvements in this area, this location could be a top choice for those looking for new countertops.
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