This location seems to be a top-notch destination for those seeking custom countertops and cabinets. From the moment customers walk in, they are greeted with a warm and welcoming atmosphere, which sets the tone for a pleasant experience. The owners, Chris and Mary, are described as friendly, hardworking, and kind, making customers feel at ease. They are knowledgeable about their products and take the time to explain the process to each client, ensuring they are comfortable throughout.The quality of work is consistently impressive, with customers raving about the professionalism and attention to detail. From the initial measurement to the final installation, the process is seamless and efficient. The materials used are of high quality, and the end result is always stunning.One potential issue to be aware of is the limited hours of operation. While the location is open six days a week, it's not open on Sundays, which may not be convenient for everyone. However, the owners seem to make up for this by being available to answer questions and address concerns outside of regular business hours.Overall, Custom By Alvarez is a hidden gem in the Lake Wales area, offering exceptional service, quality, and value. Whether you're looking to upgrade your kitchen or bathroom, or simply need some advice, this location is definitely worth a visit.Note: The above review is based on the provided data and does not reflect any personal opinions or biases.