This roofing business has a generally positive reputation. The quality of their work is consistently high, with most customers praising their professionalism, cleanliness, and attention to detail. While some customers have experienced issues with communication and pricing, these instances are relatively rare. The business appears to be proactive in addressing problems and providing solutions, as seen in their response to the customer who experienced issues with their roof installation. Overall, customers seem to appreciate the business's personal touch and commitment to customer satisfaction. However, some customers have raised concerns about the pricing, with a few instances of customers feeling that they were overcharged.