This nursing home is located in a wheelchair-accessible building and has a parking lot and entrance suitable for people with disabilities. It is partnered with Cumberland Trace, a well-known healthcare provider. However, the home has received very low ratings from clients, with some expressing extreme dissatisfaction with the care provided. One client wrote that the staff did not care about their loved one's well-being, which led to a serious health issue that required hospitalization. They had to be rushed to the emergency room by ambulance. This incident was so severe that the hospital is writing a report about it. Clients have also complained about the lack of staff and poor overall conditions at the home. Some have filed complaints with the state and health board, and one client is considering taking the matter to an attorney.