Tampa Bay
CUBA EXPRESS
4.85
4.85
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Onsite services
Gender-neutral restroom
Identifies as Latino-owned
Identifies as Latino-owned
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This location is a well-regarded legal service and notary public that has been praised by many clients. They have a strong focus on customer service, with staff being described as "amable", "atentas", and "preocupadas" (caring and attentive). Many clients have reported having a smooth and efficient experience with their services, including help with taxes, FOIA, and immigration processes. The location has also been commended for its organization and professionalism, with some clients noting that their processes were handled quickly and with minimal delays. The business is also committed to accessibility, with wheelchair-accessible seating, restroom, and parking lot.One of the main issues with this location is that it failed to meet expectations of one client, who experienced a significant delay in their package delivery due to issues with the Cuban customs. The client was disappointed with the lack of apology and compensation from the staff, which led to a negative experience. This issue highlights the importance of having a clear customer satisfaction process in place to handle unexpected setbacks.Overall, this location appears to be a solid choice for those seeking legal services and notary public assistance. However, it's essential to be aware of the potential for delays and the importance of following up with staff to ensure a smooth experience. With its commitment to customer service, accessibility, and professionalism, this location is a great option for those in need of these services.
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