This location of Crumbl Cookies has a decent overall score, but it's affected by some issues. The quality of the cookies is generally good, but there are some complaints about dryness and lack of flavor. The pricing is on the higher side, but some customers don't mind paying for the unique experience. The innovativeness of the flavors is a strong point, with many customers praising the variety and creativity of the cookie offerings. However, there have been some complaints about the customer service, with some staff members being unfriendly or unhelpful. Additionally, there have been issues with cleanliness and organization, with some customers reporting filthy floors and a messy store. Despite these issues, many customers enjoy their visits to this location and appreciate the friendly staff and delicious cookies. One major issue that stands out is the inconsistency in the quality of the cookies, with some customers reporting dry or undercooked cookies, while others rave about the freshness and flavor. It's clear that the staff needs to work on providing a consistent experience for customers.