The location of the cookie shop is easy to find due to its on-site parking and various payment options, including NFC mobile payments and credit cards. The shop is also wheelchair accessible with a lot of amenities available for the guests. The service team is highly praised by the customers, with many of them mentioning that the staff is always friendly and attentive. The menu changes every week, and it seems that the location does a great job in keeping the ingredients fresh and the desserts made with quality. It also has a wide variety of options to suit every taste. The quality of the cookies is exceptional, with most customers saying they are amazing and freshly baked to perfection. However, there was one major issue reported by a customer where the staff seemed clueless and unable to fulfill a simple order, which suggests that there might be a lack of organization and training for the staff. Overall, this cookie shop seems to be a great place for anyone looking for delicious and unique desserts, but it might be worth checking their staff training and organization before visiting.